rg77 Terms and Conditions

1. General Provisions and Definitions

The meanings of key words and terms used in these terms and conditions are given below:

• "Platform" or "Site" — The rg77 website and all associated services.
• "User" or "Player" — Any person who uses the services on this platform, whether registered or unregistered.
• "Account" — A personal account created on the platform in a user's name.
• "Bonus" — Any promotional offer, free bet, or additional reward given by the platform.
• "Real Money" — Actual funds deposited by the user in Bangladeshi Taka (BDT/৳).
• "Wagering Requirement" — The obligation to place bets a specified number of times before bonus funds can be withdrawn.

rg77 is an entertainment-based online gaming platform. Participation on this platform is entirely voluntary and is carried out at the user's own responsibility.

2. Account Registration and Eligibility

2.1 Age Restriction

To create an account and use the services on rg77, you must be at least 21 years old. Registration by minors is strictly prohibited. We may request age verification documents when necessary.

2.2 One Account Policy

Each person may create only one account. If more than one account is found under the same person's name, all accounts will be cancelled and any accumulated winnings may be forfeited.

2.3 Providing Accurate Information

At the time of registration, you must provide accurate and up-to-date personal information — such as your real name, date of birth, and active contact details. The right to cancel an account and take legal action is reserved if registration is completed using false information.

3. Account Security and Verification

It is your responsibility to keep your account login details (username and password) completely confidential. rg77 will not be held responsible for any loss arising from sharing your login details with another person.

3.1 KYC Verification

rg77 may conduct Know Your Customer (KYC) verification at any time in the interest of security. As part of this process, you may be required to provide the following documents:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash/Nagad/Rocket account)

Withdrawals may be temporarily suspended until KYC is completed. The right to close an account is reserved if the provision of documents is refused.

4. Deposit and Withdrawal Rules

4.1 Accepted Payment Methods

The following payment methods are currently accepted on rg77:

• bKash
• Nagad
• Rocket

4.2 Minimum Amounts

4.3 Withdrawal Terms

Before submitting a withdrawal request, ensure that your account has a real money balance of at least ৳1,000. The applicable wagering requirement must be met before bonus funds can be withdrawn. Once a request is successfully accepted, the funds generally reach your payment account within 1 hour.

4.4 Currency

All transactions on rg77 are completed in Bangladeshi Taka (BDT/৳). Transactions in foreign currencies are not accepted.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15x. This means the bonus amount becomes withdrawable after bets totalling 15 times the bonus have been placed.

5.2 General Rules for Using Bonuses

• Each promotion has a specific validity period; expired bonuses will be cancelled automatically.
• Multiple bonuses cannot be combined at the same time, unless clearly stated in the promotion's terms.
• The applicable wagering requirement must be completed before winnings earned using a bonus can be withdrawn.
• If bonus misuse or fraudulent activity is proven, the bonus and any associated winnings will be cancelled.
• rg77 reserves the right to change, suspend, or cancel bonus offers at any time.

5.3 Weekly Cashback

VIP members will receive cashback each week based on their tier. The cashback rate depends on the VIP level. See the VIP Program section for details.

6. Gaming Rules and Fair Play Policy

rg77 is committed to ensuring a safe and fair gaming environment. All games are secured with SSL encryption and are operated using Random Number Generator (RNG) technology.

6.1 Gaming Guidelines

• Each game has its own rules, and it is your responsibility to know them before starting a game.
• If a game is interrupted mid-round due to a technical issue, the result of that round will be determined according to the server logs.
• rg77 will not be held responsible for any loss caused by a disconnection.
• Minimum and maximum bet limits are set for each specific game and are displayed in the game interface.

6.2 Use of Software and Technology

The use of any automation software, bots, scripts, or hacking tools while playing games is strictly prohibited. If such activity is detected, the account will be cancelled and all winnings will be forfeited.

7. VIP Program

The rg77 VIP Program has 5 levels, awarded to players based on their increasing activity and loyalty:

VIP level changes are determined based on a player's overall participation and activity. Each level has specific benefits that can be viewed in detail on the VIP dashboard. rg77 reserves the right to change VIP benefits when necessary.

8. Prohibited Activities and Account Suspension

The following activities are strictly prohibited on rg77:

• Money laundering or unlawful financial transactions
• Creating multiple accounts to obtain bonus benefits
• Using fraudulent strategies or software
• Illegal collusion with other players to influence game outcomes
• Attempting unauthorized access to the platform's systems and network
• Harassment or abusive behaviour toward other users

If any of the above prohibited activities are proven, rg77 reserves the right to cancel the account and forfeit all balances without prior notice.

8.1 Account Suspension Procedure

If your account is suspended, please contact our support team by emailing [email protected] or via 24/7 live chat. We will always review the matter impartially.

9. Responsible Gaming

rg77 is committed to responsible gaming. We believe that online gaming is simply a form of entertainment — it is not a source of income. Keep your gaming habits under control.

9.1 Self-Exclusion Feature

If you feel your gaming is getting out of control, you can use the Self-Exclusion feature through our support team. This feature allows you to restrict your account for a set period of time or permanently.

9.2 Setting Deposit Limits

Players can set daily, weekly, or monthly deposit limits. Once a limit is reduced, it takes effect immediately, but increasing a limit generally requires a waiting period of 7 days.

10. Privacy and Data Protection

rg77 takes the utmost care in collecting, storing, and using users' personal information. Our platform keeps all data secure using SSL encryption technology.

Your personal information will be used only for the purpose of operating the service, conducting KYC verification, and complying with applicable laws. Your information will not be sold or transferred to third parties.

For more details, please read our Privacy Policy page.

11. Limitation of Liability

rg77 bears no responsibility in the following situations:

• Interruption to the gaming experience due to the user's internet connection being lost
• Delays caused by failure of third-party services (payment gateways, telecommunications)
• Unexpected technical errors or server downtime
• Losses arising from the user sharing their own login credentials with others
• Malware or security vulnerabilities on the user's own device

rg77 always strives to ensure maximum availability and reliability, however a 100% uptime guarantee is not possible.

12. Dispute Resolution

If you have any objection or complaint, please contact our support team first. We genuinely want to resolve the issue.

12.1 How to Submit a Complaint

• Contact us instantly via 24/7 live chat.
• Send an email to [email protected] with a detailed description and supporting evidence.
• Include your account ID, transaction details, and the date of the issue.

12.2 Resolution Timeframe

General complaints are aimed to be resolved within 24-48 hours. Complex matters may take longer, but we will keep you updated at every step.

13. Changes to Terms and Termination

13.1 Changes to Terms

rg77 may amend these rules and terms at any time. For important changes, we will endeavour to send a notice to your registered email. However, it is your responsibility to review this page regularly.

13.2 Closing Your Account

You may close your account at any time through our support team. Please withdraw any remaining real money balance before closing your account. Bonus balance will be forfeited.

13.3 Severability

If any part of these terms becomes invalid or unlawful, the remaining parts will remain fully in effect.

14. Contact

If you have any questions or comments about these rules and terms, please get in touch with us:

• Email: [email protected]
• Live Chat: Available on the platform in Bengali, 24/7
• Hours: According to Bangladesh Standard Time (BST, UTC+6)

We are always here for you and ready to provide a prompt and effective resolution to any issue.