Your Privacy Is Our Responsibility

1 Types of Information Collected

rg77 collects various types of information for the purpose of providing you with services. This information is collected from two main sources: what you provide directly, and what is automatically recorded through your use of the platform.

1.1 Information You Provide Directly

Information you provide during registration, verification, or use of services includes:

• Full name and date of birth
• Valid mobile number and email address
• Bangladesh National ID (NID) or passport details (for KYC verification)
• bKash, Nagad, or Rocket account details (for transaction processing)
• Financial transaction history and deposit records
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use the rg77 platform, the following technical information is automatically collected:

• IP address and device type
• Browser version and operating system information
• Login time and date, and session details
• Gaming activity logs and betting history
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

2 Purposes of Using Your Information

rg77 believes in full transparency regarding your personal privacy policy. Your information is used only for the following specific purposes:

2.1 Primary Use

• Account Management: To create, verify, and manage your account
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket
• KYC Verification: To confirm your identity and prevent fraud
• Customer Support: To resolve your requests and complaints promptly
• Bonuses and Promotions: To accurately deliver applicable offers and VIP rewards to you

2.2 Secondary Use

• Security: To prevent unauthorized access and cyberattacks
• Responsible Gaming: To monitor the risk of excessive gambling addiction and provide support when needed
• Platform Improvement: To review user experience and improve service quality
• Legal Obligations: To fulfill legitimate requests from legal authorities

Your information will never be used for purposes other than those stated above. We do not sell your information to third-party advertisers.

3 Data Storage and Security

rg77 considers the security of your information its highest priority. We apply industry-standard technical and organizational measures to keep your personal information secure.

3.1 Technical Security Measures

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted
• Data Encryption: Stored sensitive information is protected with AES-256 encryption
• Firewall Protection: Advanced firewall systems to prevent unauthorized network access
• Two-Factor Authentication: A two-step verification method to enhance account security
• Regular Security Audits: Periodic security checks to identify potential vulnerabilities

3.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as required by legal obligations. After account closure, your information is securely deleted or anonymized, except where required by law.

3.3 Staff Access Control

Your information can only be accessed by staff members who genuinely need it for their work. All staff are bound by strict confidentiality agreements and receive regular training.

4 Sharing Information with Third Parties

rg77 does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with authorized payment providers such as bKash, Nagad, and Rocket for payment processing. These organizations operate under their own privacy policies and may not use your information for any other purpose.

4.2 Legal Obligations

Information may be disclosed when legally required under applicable laws of Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we disclose only the minimum information necessary.

4.3 Fraud Prevention

Information may be provided to relevant authorities to investigate suspected financial crimes, money laundering, or fraudulent activity. This is necessary to ensure the overall safety of the user community.

Important: We never share your information with third parties except in the circumstances described above. In particular, no information is shared with advertising networks, data brokers, or other gaming platforms.

5 Cookie Policy

The rg77 platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain your login session, save language preferences, and complete security verification. Disabling these cookies may prevent the platform from working properly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. This information is fully anonymized and used only to improve service quality.

5.3 Cookie Management

You can control cookies by changing your browser settings. Most modern browsers allow you to accept, reject, or manage specific types of cookies. However, disabling essential cookies may make some features unavailable.

6 Your Rights

As a user of the rg77 platform, you have the following rights over your personal information. Contact our support team to exercise these rights.

6.1 Right to Access Information

You have the right to know what information we hold about you. Through a single request, you can receive a complete copy of your stored information.

6.2 Right to Correct Information

You have the right to have any incorrect or incomplete information stored about you corrected. This can be done through your account settings or via the support team.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this request may not be fully fulfilled in cases involving legal obligations, financial regulatory requirements, or ongoing dispute resolution.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. You have the right to withdraw your consent to the use of your information for any purpose beyond the delivery of primary services.

6.5 How to Exercise Your Rights

To exercise any of the rights above, contact our support team via live chat or email. We generally respond to your request within 30 business days.

7 Privacy Protection for Minors

The rg77 platform is for users aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory at registration.

If any information we have collected is found to belong to a person under 21, we immediately take steps to delete that information and close the associated account. If a parent or guardian becomes aware of this, please contact us right away.

8 International Data Transfers

Some of rg77's technical services may be operated on international servers. If your information is stored on a server outside Bangladesh, we ensure that equivalent privacy protection measures are in place in that country or under that provider.

For data transfers, we always apply the necessary contractual safeguards to ensure the security and privacy of your information.

9 Policy Changes and Updates

rg77 reserves the right to change this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes are made will be considered as your automatic acceptance of the updated Policy. We therefore recommend reviewing this page periodically.

10 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, do not hesitate to contact us. Our privacy team is always ready to answer all your questions.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Service Hours: Based on Bangladesh Standard Time (BST, UTC+6)

We generally respond to your request within business days. For urgent matters, contacting us via live chat will get you immediate assistance.